Privacy Policy

Man with Van Merton Privacy Policy

This Privacy Policy explains how Man with Van Merton collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Man with Van Merton customers in our service area and to all individuals who contact us to enquire about, book, or receive our services.

Who We Are

Man with Van Merton is a removals and transportation service provider operating in the Merton area and surrounding locations. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Man with Van Merton is the data controller of the personal data described in this Privacy Policy.

Personal Data We Collect

We collect and process different types of personal data in the course of providing our services. The categories of data we may collect include:

Identity and contact details, such as name, address, collection and delivery addresses, and other contact details you choose to provide when you contact us or make a booking.

Booking and service information, such as details of the services requested, date and time of the move, type and quantity of items to be transported, property access information that you provide, and any specific instructions or notes for the service.

Communication records, such as details of enquiries, quotes requested, and correspondence between you and Man with Van Merton through phone, messaging services, or other communication channels you choose to use.

Payment and transaction information, such as amounts charged, method of payment, and confirmation of payment status. We do not store full payment card details; where electronic payments are used, these are handled by third-party payment processors who act as independent controllers or processors, as applicable.

Technical and usage data, where applicable, such as information concerning how you interact with our online presence, including basic analytics data. This may include device information, approximate location, and pages viewed. This information is typically collected using cookies or similar technologies where legally permitted.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us about a service. This may be via telephone or any other communication channel you choose to use.

We may also collect personal data from third parties where you have authorised them to provide information to us, for example an agent or another individual arranging a move on your behalf.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under data protection laws. The lawful bases we rely on include:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as arranging and delivering our man and van services, providing quotes, and handling payments.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. These interests include managing our business operations, improving our services, handling customer enquiries, and maintaining appropriate records.

Legal obligation: We may process personal data to comply with legal or regulatory obligations, such as accounting, tax, or recordkeeping requirements, and to respond to lawful requests from public authorities.

Consent: In limited cases, we may rely on your consent, for example, where required for specific types of electronic marketing or certain types of cookies and similar technologies. Where consent is the lawful basis, you have the right to withdraw that consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries, provide quotes, and give information about our services.

To set up, manage, and fulfil bookings for our man and van services, including planning routes, staffing, vehicle allocation, and service delivery on the agreed date.

To communicate with you about your booking, including confirmations, changes, reminders, and follow-up messages.

To process payments, issue invoices or receipts, and manage refunds or disputes where necessary.

To maintain internal records for administration, accounting, and audit purposes.

To improve our services, including monitoring service quality, training staff, and analysing typical customer requirements.

To protect our business and customers, including fraud prevention, security, and the exercise or defence of legal claims.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:

Service providers and data processors who support our operations, such as information technology and communications providers, payment processors, accounting or administration services, and vehicle or logistics management tools. These third parties are required to process your data only on our instructions and in accordance with applicable data protection laws.

Professional advisers such as accountants or legal advisers, where necessary for business management, legal compliance, or to protect our rights.

Public authorities and regulators where we are legally required to do so, for example in connection with tax reporting, law enforcement requests, or other regulatory obligations.

In the event of a business sale, restructuring, or transfer, limited data may be disclosed to potential or actual purchasers under appropriate confidentiality obligations, to the extent permitted by law.

International Data Transfers

Our services are primarily provided within the United Kingdom. Where any of our service providers or their systems are located outside the UK or the European Economic Area, we will take steps to ensure appropriate safeguards are in place for any transfer of your personal data, such as relying on adequacy regulations or standard contractual clauses approved by relevant authorities.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.

Typically, we retain booking and transaction records for a period required by tax and accounting regulations. Correspondence and enquiry records may be kept for a reasonable period to handle follow-up queries, potential repeat bookings, and to manage our business operations.

When personal data is no longer needed for the purposes for which it was collected and there is no legal requirement to keep it, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these rights include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to request a copy of that data.

Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purpose for which it was collected or where you withdraw consent and no other lawful basis applies.

Right to restriction of processing: You may request that we restrict our processing of your personal data in certain situations, such as while we are investigating a request for rectification.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, and that we transmit it to another controller where technically feasible.

Right to object: You have the right to object to processing based on our legitimate interests, including direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests or where we need to process the data for legal claims.

Right to withdraw consent: Where we rely on consent as the lawful basis for processing, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve any concerns.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and service providers who need it for legitimate business purposes and ensuring they are subject to confidentiality obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will apply to all Man with Van Merton customers in our service area from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.